Terms & Conditions

Introduction

Welcome to Ceylon Tea Resort. These Terms and Conditions govern your use of our services and your stay at our resort. By making a reservation or using our services, you agree to be bound by these terms.

Reservations and Bookings

Booking Confirmation

All reservations are subject to availability. A booking is confirmed only when you receive a confirmation email from Ceylon Tea Resort with your booking reference number.

Payment

• Full payment or a deposit may be required at the time of booking
• We accept major credit cards, bank transfers, and cash
• Prices are quoted in USD and are subject to change without notice
• All rates are inclusive of applicable taxes unless otherwise stated

Check-In and Check-Out

Early check-in or late check-out may be available upon request and subject to availability. Additional charges may apply.

Valid photo identification and a credit card will be required upon check-in.

Cancellation Policy

• Standard Rate: Free cancellation up to 48 hours before arrival. Cancellations within 48 hours will incur a charge of one night's stay.
• Non-Refundable Rate: No refunds for cancellations or modifications.
• Peak Season: Different cancellation policies may apply during peak seasons and will be communicated at the time of booking.
• No-Show: Full charge of the entire stay will apply for no-shows.

Guest Responsibilities

As a guest of Ceylon Tea Resort, you agree to:

• Respect other guests and maintain appropriate noise levels
• Take care of resort property and report any damages immediately
• Comply with all resort policies and local laws
• Not engage in illegal activities on the premises
• Be responsible for any damages caused to the resort property during your stay

Room Occupancy

Room rates are based on the occupancy indicated at the time of booking. Additional charges will apply for extra guests. Maximum occupancy limits must be observed for safety and comfort reasons.

Pets Policy

Pets are not permitted at Ceylon Tea Resort unless specifically authorized by management. Service animals are welcome with proper documentation.

Resort Facilities

Access to resort facilities such as the pool, spa, restaurant, and activity areas may be subject to additional charges and specific operating hours.

The resort reserves the right to close facilities temporarily for maintenance or safety reasons without prior notice.

Liability

Ceylon Tea Resort shall not be liable for any loss, damage, or injury to guests or their belongings, except in cases of proven negligence. Guests are advised to secure their valuables and use the in-room safe if provided.

Force Majeure

Ceylon Tea Resort shall not be held responsible for failure to perform any obligation due to causes beyond its reasonable control, including but not limited to natural disasters, government actions, war, terrorism, or other acts of God.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Modifications to Terms

Ceylon Tea Resort reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website and will be effective immediately upon posting.

Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Contact Information

If you have any questions about these Terms and Conditions, please contact us: